Contact Us
Whatever questions or needs you may have, our professional team will provide you with prompt and attentive service.
Contact Information
We look forward to connecting with you to provide professional equipment solutions and technical support.
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Company Address
No. 6, Shuhai Technology Industry, Futian Village, Henggang Dakang, Longshang District, Shenzhen -
Contact Number
+86 13603084953 -
Service Hours
Monday through Friday 9:00-18:00
Service Guarantees
Send Inquiry
Please fill out the following information, and we will contact you as soon as possible.
Frequently Asked Questions
Below are frequently asked questions from our customers. If you have any other inquiries, please feel free to contact us anytime.
What information should I provide when requesting a quote?
To ensure fast and accurate feedback, please include:
Product type (e.g. flat, dome, shaped, coated)
Material (e.g. sapphire, glass)
Dimensions (length × width / diameter × thickness)
Quantity
Surface treatment or coating requirements
Application or usage context (e.g. for smartwatches, optics, sensors)
CAD drawings or reference samples are highly recommended for custom designs.
Can I request samples before placing a large order?
Yes. We support small-quantity sample production and engineering verification before mass production.
Minimum sample quantity depends on product type, but we typically support 5–30 pcs runs, including with coating, printing, and edge processing.
How soon will I receive a reply after submitting an inquiry?
We aim to respond within 24 working hours. For complex custom designs or detailed drawings, response time may vary based on technical review.
What is your lead time for standard and custom orders?
Standard specifications: 5–15 business days
Custom orders (with coating/printing/tooling): 20–45 business days
If urgent, please specify in your message—we will evaluate expedited production based on current capacity.
Do you ship internationally? Which carriers do you use?
Yes, we ship to over 50 countries.
We support FCA / FOB / CIF / DAP terms.
Couriers include DHL, FedEx, UPS, or customer-specified forwarders. Packaging meets international anti-shock, anti-moisture export standards.
Is there a direct contact for technical support or product consultation?
Yes. For OEM/ODM project discussions, please write to info@huayuanhd.com with subject line: “Technical Inquiry – [Your Project Name]”.
You may also call our office directly (see phone number in footer). Bilingual support is available in English and Chinese.
Can you sign an NDA before sharing drawings or proprietary information?
Absolutely. We handle confidential projects regularly and are open to signing bilateral NDAs prior to receiving detailed files.
Where is your company located? Do you have global distributors?
Our main manufacturing facility is in Shenzhen, China, with a Hong Kong branch for international logistics and documentation.
Currently, we operate direct-to-client and do not rely on distributors. All shipments are arranged directly from our facility.
Our Address
Our factory
No. 6, Shuhai Technology Industry, Futian Village, Henggang Dakang, Longshang District, Shenzhen
